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CanadaCustoms BrokerToronto, Canada
Maple Customs Group
A Canadian customs broker clears the backlog and reclaims weekends.
Team Size
9 FTE
Duration
7 months
Cost Saved
54%
Challenge
The problem
Seasonal import surges left brokers with 600+ entry backlogs and rising CBSA penalties. Local broker hiring market was tight and salaries were up 28% YoY.
Solution
What Operanta did
We onboarded a 9-person offshore team trained on CCS-CB classification, CARM client portal, B3 entry preparation, and PARS tracking. Daily handover at 7am EST allowed near 24-hour coverage.
Result
The outcome
- Backlog cleared in 5 weeks
- Entry preparation throughput up 218%
- Zero CBSA penalties in 6 consecutive months
- Average broker workload dropped from 65h/week to 42h/week