Four desks. One offshore operations department.
Each Operanta service is delivered by trained logistics professionals working inside your TMS, on documented SOPs, with daily quality scorecards.
Freight Operations Support
Shipment booking, carrier coordination, container and AWB tracking, milestone updates, exception management and proactive client notifications — delivered with documented SOPs and daily quality scorecards inside your TMS.
- 24/7 follow-the-sun coverage
- Real-time milestone tracking and exceptions
- 60%+ lower operational cost vs local hiring
- Scale 1 → 50 specialists without lead-time pain
- Booking and rate filing
- Container & shipment track-trace
- Exception management
- Carrier coordination
- Proactive milestone updates
- TMS hygiene and data cleanup
Documentation Support
Bill of Lading drafting, HBL/MBL, manifests, ISF, AMS, ACE and ENS filings, invoice and packing list preparation, freight invoice audit and document QC — handled by trained logistics specialists working inside your TMS.
- 99%+ documentation accuracy
- Same-day BL drafting and corrections
- Compliance with US, UK, EU, Canada, AU and UAE regimes
- Integration with CargoWise, MercuryGate, Magaya, GoFreight
- Master & House BL drafting
- ISF / AMS / ACE / ENS filings
- Pre-alert and arrival notice preparation
- Manifest reconciliation
- Freight invoice audit
- Document filing & e-archival
Logistics Back Office Support
Freight invoice audit, AR / AP processing, vendor onboarding, KYC, job costing reconciliation and MIS / KPI reporting — delivered by trained logistics finance specialists aligned to US GAAP, UK GAAP, IFRS and ASPE.
- Month-end close in 3–5 days
- USD 250K–1M annual invoice-audit recovery (typical mid-market)
- Vendor onboarding cycle from 21 to 5 business days
- Integrated with CargoWise, NetSuite, QuickBooks, Sage, Xero
- Freight invoice audit
- AR / AP and cash application
- Vendor onboarding & KYC
- Sanctions screening
- Job costing reconciliation
- MIS dashboards and KPI reporting
Customer Service Support
Email, chat and voice support for shippers and consignees. Quote desk, status enquiries, dispute resolution and tier-1 escalations — all with SLA tracking and CSAT measurement.
- Sub-4-hour first response
- Bilingual (English, French, Spanish, Arabic) coverage
- Documented escalation matrices
- CSAT, NPS and FCR reporting weekly
- Email & ticket handling
- Live chat support
- Voice / phone coverage
- Quotation desk
- Track-trace customer enquiries
- Dispute & claims first response
Dedicated Offshore Teams
Hand-picked, dedicated offshore logistics professionals who work only for your business. Managed by Operanta for HR, training, QC and infrastructure — you keep day-to-day control.
- Dedicated FTE model (no shared agents)
- Hand-picked candidate slates within 14 days
- Backup coverage and continuity built in
- Quality monitoring and monthly reviews
- Documentation specialists
- Pricing & quotation desk
- Operations coordinators
- Customer service agents
- Finance & AR/AP support
- Team leads & QC reviewers
Logistics Shared Services
A consolidated offshore shared services center (SSC) for multi-country forwarders, NVOCCs and 3PLs — built for standardisation, governance and scale. Single SOP library, single KPI framework, single source of truth.
- Single SOP library across all entities
- Group close cycle in 3–5 days
- Multi-currency, multi-jurisdiction finance
- RPA / automation ready as volume consolidates
- Centralised filings (BL, ISF, AMS, ACE, ENS, CARM)
- Global ticket queue
- Multi-entity AR / AP
- Consolidated KPI dashboards
- Controls testing
- Continuous-improvement programme