From discovery to scale — a transparent six-stage process.
No black box. No long sales cycles. A repeatable, documented process to build your dedicated offshore operations team — designed exclusively for freight forwarders, NVOCCs, customs brokers and 3PLs.
Six stages. Zero surprises.
Discovery Call
A focused 30-minute consult to map your current workflow, current pain points, lane mix, TMS stack and the roles you would like to offshore.
- Volume & seasonality review
- TMS & systems mapping
- Offshore-able role identification
Workflow Assessment
We document the as-is process desk-by-desk, identify what can move offshore safely, and propose a team structure with named roles and SLAs.
- As-is process documentation
- Role-by-role SOP outline
- Team size & shift plan
Team Allocation
A hand-picked candidate slate within 2 weeks. You interview and approve every single seat — no shared resources, no pooled labour, ever.
- Logistics-only screening
- Client-led interviews
- Named team lead from day one
Training & Onboarding
SOP build-out, system access provisioning, shadow-training on live shipments and a documented QC framework before a single ticket moves offshore.
- SOP build-out
- System access & security
- Shadow training + QC framework
Go Live
A phased ramp — low-risk tasks first, then full handover. Daily standups, weekly business reviews and a dedicated Operanta team lead from day one.
- Phased ramp
- Daily standups
- Weekly business reviews
Monthly Review
Every month — a transparent scorecard against SLA, identified optimization opportunities and a forward capacity plan. No black box.
- SLA scorecard
- Optimization roadmap
- Capacity planning
The four rules that govern every Operanta engagement.
Dedicated
Every seat is allocated to a single client. Never pooled, never shared.
SOP-Driven
Every desk runs on documented, version-controlled SOPs with daily QC.
Quality-Monitored
Independent QC layer, sample-based audits, monthly scorecard reviews.
Scalable
Start with one seat or thirty. Scale up or down within weeks, not quarters.
Common questions about the process.
How quickly can a team go live?
A single-seat pilot can be live in 14–21 days. A full 8–15 person team is typically live in 6–10 weeks depending on system access and SOP complexity.
Will my team be shared with other clients?
Never. Operanta operates a dedicated FTE model — every seat is allocated to a single client and supervised by a named team lead.
What systems do you support?
CargoWise, Magaya, MercuryGate, Descartes, ShipperHQ, Salesforce, Zendesk, and most leading TMS and CRM platforms used in freight forwarding and 3PL operations.
How is quality monitored?
Every desk runs on documented SOPs with version control, sample-based daily QC audits, and an independent QC scorecard delivered monthly.