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United StatesNVOCCNew Jersey, USA
NorthStar NVOCC
A US NVOCC scales 3x without adding a single local seat.
Team Size
22 FTE
Duration
14 months
Cost Saved
58%
Challenge
The problem
Rapid growth in transpacific volume meant the operations team was working 12-hour days. Hiring locally was costing $85K+ per seat fully loaded, with 90+ day ramp times.
Solution
What Operanta did
Operanta built a dedicated 22-person operations pod handling rate filing, FMC compliance documentation, container tracking, customer escalations, and AR follow-ups. Two team leads with 8+ years of NVOCC experience were placed on-account.
Result
The outcome
- Container volume grew 3.1x with zero local headcount addition
- On-time documentation delivery climbed from 82% to 98.5%
- Annual operational savings: $1.4M
- Client expanded from 4 to 11 origin offices