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United States3PL / LogisticsChicago, USA
Summit Logistics Group
A US 3PL turns its night shift into a 24/7 control tower.
Team Size
31 FTE
Duration
18 months
Cost Saved
51%
Challenge
The problem
Customers in Asia and EU expected real-time updates outside US business hours. Local night-shift hiring failed three times in 18 months.
Solution
What Operanta did
Operanta deployed a 31-person follow-the-sun control tower covering shipment visibility, exception management, milestone updates in MercuryGate TMS, and proactive client notifications.
Result
The outcome
- 24/7 coverage achieved within 60 days of go-live
- Customer NPS improved from 38 to 71
- Exception resolution time reduced 64%
- Client signed two new global accounts worth $12M ARR