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United KingdomFreight ForwarderManchester, UK
Thames Freight & Logistics
Starting with just one offshore specialist, then scaling to a full operations desk.
Team Size
6 FTE
Duration
5 months
Cost Saved
60%
Challenge
The problem
Founder-led UK freight forwarder wanted to test offshore support without committing to a large team. Concerns existed around quality control and integration into their bespoke ops process.
Solution
What Operanta did
We started with 1 documentation specialist on a 30-day pilot. SOPs were built collaboratively during the pilot. Once metrics were proven, the desk scaled to 6 covering documentation, customer service, and accounts coordination.
Result
The outcome
- Pilot delivered 99% accuracy in 30 days
- Scaled from 1 to 6 FTEs in 5 months
- Founder reclaimed 22 hours/week from operations
- Margin per shipment up 14%