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CanadaCustoms BrokerVancouver, Canada
WestCoast Customs Brokers
Preparing a Vancouver broker for the CARM Release 2 transition.
Team Size
12 FTE
Duration
11 months
Cost Saved
49%
Challenge
The problem
CARM Release 2 required massive client account migration, RPP postings, and continuous monitoring. Internal team did not have bandwidth without dropping daily operations.
Solution
What Operanta did
Operanta dedicated a 12-person CARM transition team — split into client outreach, account creation in CARM Client Portal, RPP setup support, and ongoing daily monitoring.
Result
The outcome
- 412 client accounts migrated to CARM with zero data errors
- Project completed 5 weeks ahead of deadline
- 98.7% of clients onboarded to RPP
- Ongoing monitoring desk retained post-project