CargoWise (CW1) native operations — end to end.
Documentation, operations, finance back-office and reporting delivered natively inside CargoWise (CW1) by trained specialists.
Overview
CargoWise (CW1) is the operating system for a large share of the world's freight forwarding industry. Its depth is its strength — but that depth is also why staffing well-trained CW1 users has become one of the hardest hiring problems in the sector. Operanta's CargoWise desk fixes this. Every specialist on the desk is CW1-native — trained on the imports, exports, customs, AR, AP, EDI and reporting modules — and works inside your CW1 instance using your user licences. We do not migrate you off CargoWise; we make CargoWise work harder for you.
Why a CargoWise-native desk matters
A well-run CargoWise instance eliminates about 40% of the manual re-keying that drags forwarding operations teams. But most instances are under-utilised because the local team never had the time or training to use the deeper features. A CargoWise-native offshore desk closes this gap.
- Native to CW1 imports, exports, customs, AR, AP, EDI and reporting modules
- Documentation, tracking, customer service and finance delivered inside CW1
- EDI mapping, e-adaptors and setup-side support for CW1 implementations
- Reporting and dashboarding using CW1 native reports
- Data hygiene, master data cleansing and profile maintenance
- Dedicated CW1 team lead with 8+ years of CargoWise experience
CargoWise desk scope
Operations inside CW1
- BL drafting, HBL / MBL / consol shipment modules
- Customs entry preparation (US, UK, AU, NZ, CA modules)
- Tracking, milestones and exception management
- Job costing and estimated cost / actual cost reconciliation
- Document management and e-file archive
Finance inside CW1
- AR: customer invoicing and cash application
- AP: vendor invoice intake and payment scheduling
- Cost accrual and journal entries
- Intercompany reconciliations
- AR aging and DSO reporting
Setup & reporting
- EDI mapping and adaptor configuration support
- Native CW1 reporting and dashboard design
- Master data hygiene (customer, vendor, carrier)
- Country-module configuration support (US, UK, AU, NZ, CA)
- CW1 implementation and migration support
How we onboard this desk
Discovery
30-minute call to scope volume, TMS, SOPs and offshore-able tasks.
Workflow audit
We document your as-is process and highlight high-leverage offshore work.
SOP build
Co-authored SOPs, screen recordings, quality gates and QC framework.
Pilot (30 days)
Single specialist runs a controlled pilot on a sub-set of work.
Scale
Phased ramp to full team strength with named team lead.
Monthly review
Scorecard, optimisation opportunities and capacity planning.
Industries we serve with CargoWise Support Services
- International freight forwarders (Tier 1 and SME)
- Non-Vessel Operating Common Carriers (NVOCCs)
- Customs brokers and trade compliance practices
- 3PL, contract logistics and warehousing operators
- Digital freight platforms and forwarders
Frequently asked questions
Do you touch CargoWise partner-side or client-side?
Client-side. We are an operations partner, not a CargoWise reseller or implementation partner in our own right. Your CargoWise agreement stays with WiseTech.
Are you certified by WiseTech?
No — we are an operations partner working inside your CW1 instance using your user licences. Our specialists have deep hands-on CW1 experience but do not carry WiseTech partner accreditation.
Can you support a CW1 implementation?
Yes — on the client-side. EDI mapping, master data cleansing, adaptor configuration, country-module setup and cutover support are all common.
Do you work in CW1 One and CW1 CargoWise legacy?
Yes — both. Our specialists cover both codebases as most forwarders have a mixed footprint.
What time zones do you cover?
Follow-the-sun across UK, US, Canada, Australia, UAE and Singapore business hours.
Get more out of your CargoWise instance.
Book a discovery call. We will scope your CW1 operations and propose a 60-day plan.