MercuryGate TMS — trained offshore operations desk.
Planning, execution, tender management and freight audit delivered natively inside MercuryGate TMS by trained specialists.
Overview
MercuryGate powers a large share of North American 3PL and brokerage operations. Its capability is deep, and its operational leverage is highest when trained specialists run planning, execution, tendering and freight audit inside it — day after day. Operanta's MercuryGate desk is designed for exactly this: dedicated FTE specialists working inside your MercuryGate instance, on your SOPs, against measurable SLAs.
Why a MercuryGate-native desk
MercuryGate rewards operational discipline. A dedicated offshore desk brings that discipline at 55–60% of local labour cost, and unlocks the parts of the platform that under-staffed local teams rarely have time for — automated tendering, dynamic routing and closed-loop freight audit.
- Native to MercuryGate planning, execution, tendering and audit modules
- Trained specialists working inside your MercuryGate instance
- Tender award, spot-market bid and carrier selection support
- Freight audit and payment reconciliation inside MercuryGate
- Reporting and KPI dashboards to your ops lead
- Dedicated team lead with MercuryGate hands-on experience
MercuryGate desk scope
Planning & execution
- Order intake and shipment planning
- Route optimisation and carrier assignment
- Tender creation, award and acceptance monitoring
- Spot-market bid handling
- Execution monitoring and exception management
Freight audit & payment
- Freight audit and payment (FAP) inside MercuryGate
- Invoice-to-tender reconciliation
- Accessorial validation and dispute prep
- Settlement report preparation
- Vendor payment scheduling
Reporting & data
- Standard MercuryGate report design and delivery
- KPI dashboards to your ops lead
- Master data hygiene (customer, carrier, lane)
- Data-source cross-check with your ERP
- Ad-hoc analytics on request
How we onboard this desk
Discovery
30-minute call to scope volume, TMS, SOPs and offshore-able tasks.
Workflow audit
We document your as-is process and highlight high-leverage offshore work.
SOP build
Co-authored SOPs, screen recordings, quality gates and QC framework.
Pilot (30 days)
Single specialist runs a controlled pilot on a sub-set of work.
Scale
Phased ramp to full team strength with named team lead.
Monthly review
Scorecard, optimisation opportunities and capacity planning.
Industries we serve with MercuryGate TMS Support
- International freight forwarders (Tier 1 and SME)
- Non-Vessel Operating Common Carriers (NVOCCs)
- Customs brokers and trade compliance practices
- 3PL, contract logistics and warehousing operators
- Digital freight platforms and forwarders
Frequently asked questions
Are you a MercuryGate partner?
No. We are a client-side operations partner working inside your MercuryGate instance using your user licences.
Do you handle tendering and awarding?
Yes — including tender creation, carrier selection against your award rules, acceptance monitoring and spot bid handling.
Can you support freight audit inside MercuryGate?
Yes. FAP inside MercuryGate is a common part of the scope.
What time zones do you cover?
Follow-the-sun with US East / Central / Pacific coverage as the baseline for North American clients.
Can you support MercuryGate migrations?
Client-side, yes — master data cleansing, EDI mapping, cutover support and post-go-live hyper-care.
Get MercuryGate running the way it was designed to.
Book a discovery call. We will scope your MercuryGate operations and propose a 60-day plan.