Quotes turned around the same day — every day.
Trained pricing analysts preparing customer quotes and RFQ responses against your contracted tariffs and mark-up rules.
Overview
Slow quotes lose deals. In freight forwarding, the shipper who responds first with a clean quote wins the booking more often than not — even at a slightly higher price. Operanta's quotation desk turns quote turnaround into a discipline: every inbound quote request is triaged, priced against your contracted tariff library, marked up against your yield rules, formatted to your quote template and delivered same-day. RFQ and tender responses are prepared to your bid-desk template with all supporting data.
Why the quotation desk wins deals
Local pricing teams are often overloaded, working reactively and slow to respond during peak season. A dedicated offshore quotation desk gives your commercial team elastic capacity and disciplined mark-up rules — same-day quotes, cleaner win-rate reporting and tighter feedback loops back into pricing.
- Same-day quote turnaround as baseline
- Priced against your contracted tariff and mark-up rules
- Delivered in your quote template (branded, customer-ready)
- RFQ and tender response preparation to your bid-desk template
- Win-rate reporting fed back to commercial leadership
- Peak-season elastic capacity in 14–21 days
Quotation desk scope
Inbound quote handling
- Quote request triage from email / portal / CRM
- Lane, mode and mode-combination pricing
- Accessorial and PGA charge inclusion
- Mark-up per customer / tier / lane rules
- Delivery in your branded template
RFQ / tender
- RFQ format normalisation and gap analysis
- Multi-mode, multi-lane pricing preparation
- Terms-and-conditions cross-check with your commercial policy
- Bid-desk template completion with supporting data
- Post-submission clarification handling
Feedback loop
- Win-rate tracking by lane, mode and customer
- Rate deviation flags to pricing lead
- Loss-analysis themes to commercial leadership
- CRM update on quote status
- Quarterly commercial review
How we onboard this desk
Discovery
30-minute call to scope volume, TMS, SOPs and offshore-able tasks.
Workflow audit
We document your as-is process and highlight high-leverage offshore work.
SOP build
Co-authored SOPs, screen recordings, quality gates and QC framework.
Pilot (30 days)
Single specialist runs a controlled pilot on a sub-set of work.
Scale
Phased ramp to full team strength with named team lead.
Monthly review
Scorecard, optimisation opportunities and capacity planning.
Industries we serve with Quotation & Pricing Desk
- International freight forwarders (Tier 1 and SME)
- Non-Vessel Operating Common Carriers (NVOCCs)
- Customs brokers and trade compliance practices
- 3PL, contract logistics and warehousing operators
- Digital freight platforms and forwarders
Frequently asked questions
Do you make pricing decisions or just execute?
Execution against your rules by default. We recommend deviations flagged to your pricing lead for approval. Some clients evolve the desk into a hybrid execution + advisory model over 6–12 months.
Same-day quotes — how do you handle time-zone gaps?
Follow-the-sun coverage. Quotes received overnight in your time zone are typically delivered before your team logs on.
Do you support tender responses?
Yes. Tender / RFQ response preparation, including multi-lane, multi-mode pricing and bid-desk template completion.
Can you integrate with our CRM?
Yes. Salesforce, HubSpot, Zoho and bespoke CRMs are commonly supported. We update quote status and win-rate directly in your CRM.
How is win-rate tracked?
By lane, mode, customer, quote-day-of-week and mark-up bracket. Delivered as a weekly report to your commercial lead.
Same-day quotes — turned into a discipline.
Book a discovery call. We will scope your quote volume and mark-up rules and propose a 60-day plan.